New Delhi, July 15 (ANI
): Star Alliance has claimed the 'Best Airline Alliance' title at the ' Skytrax World Airline Awards
' this year.
The Alliance also received the ' Best Airline Alliance
Lounge Award' for its prestigious Los Angeles Lounge for the second year in row.
Receiving the award, Mark Schwab, CEO Star Alliance said, "I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience."
Star Alliance was the first airline alliance to receive the 'Best Alliance Award' from Skytrax when the category was first introduced in 2005 and has since held the award seven times.
The awards are based on the results of the World Airline Survey, which has operated since 1999 and is held in high esteem for its clarity of process and rigorously applied rules of independence. The customer survey ran from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.
People of more than 104 different nationalities participated in the survey which covered over 280 airlines, from the largest international airlines to smaller domestic carriers. The survey
s measure quality standards across 41 key performance indicators of front-line product and service.
Five Star Alliance
member carriers were ranked in the overall top ten of the world's best airline category, with Singapore Airlines taking the number three position, followed by ANA (fifth), Turkish Airlines (seventh), EVA Air (eighth) and Lufthansa (tenth). (ANI