New Delhi, Aug 20 (ANI
): Largest Indian contact centre software provider Ameyo has announced that iMarque Solutions, a global delivery and quality service providing company involved in Medical Billing, Virtual Assistants and an end-to-end revenue cycle management, has chosen its contact center platform to empower their growing customer support demands with its sophisticated features and functionality.
iMarque Solutions have always been phenomenal in providing its customers with the best in class service. The company was not satisfied with their existing process as they were facing issues in maintaining consistency and data security.
At present iMarque is using 400+ licenses of Ameyo to power their inbound, outbound collection, customer care, and lead generation process for leading Banking, Finance, Airlines and Telecom service providers.
"We are pleased to add iMarque in our growing customer family. It further strengthens Ameyo's market leadership in Omnichannel Customer Experience and Contact Centre Technology provider. We will continue to strengthen our client base and will add more services to the platform," said CEO Ameyo, Bishal Lachhiramka.
"Ameyo's customer engagement software delivers superior service with huge flexibility. The solution has helped us in creating better experiences for our customers by smoothening the internal tangle in the communication process for speedy decision making. Ameyo as a product is highly customizable and has provided us with great scalability, reduced capital expenditure cost with 100 percent guaranteed uptime. The ease of deployment and tremendous support from the Ameyo team has demonstrated their responsibility and great responsiveness towards maintaining their service standards," said CEO Imarque Solutions, Suresh VS.
The IVR flow of Ameyo for iMarque has automated the complete workflow of the payment process. When a customer calls for booking his flight ticket, the call gets routed to Agent Queue and lands to the available agent.
After the confirmation on ticket booking is received from the Air India Portal, the agent takes the Payment Gateway IVR in Conference through Confer with Payment IV R button provided over the PHP CRM from Ameyo
. Post getting all required Card Details, the customers is verified by Cybersource API and Payment is done through Payment Gateway IVR
CRM customization has allowed iMarque
to facilitate anticipation and responsiveness of the customer requirements accurately. It has provided the organization with unparalleled features for data collection and communication interactions. Further, the revenue and efficiency of Imarque has also improved drastically. (ANI