Tue, Dec 6, 2016 | updated 08:27 AM IST

Samsung asks Note 7 users to 'power off or stop using' the device

Updated: Oct 11, 2016 14:24 IST

Seoul [South Korea], Oct.11 (ANI): South Korean tech giant, Samsung, has urged its Galaxy Note 7 users to either 'power off or stop using' the device while investigations are on to find out the reason behind the explosions taking place in the Smartphone.

"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place," Samsung said in a blog post.

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available," it added.

According to a report on The Verge, five replacement Galaxy Note 7 phones have caught fire in the US. The latest incident took place in Houston, Texas and according to the report, the new Note 7 "caught fire while sitting on the table"; it was changed at a Best Buy store in late September.

Major US carriers like AT&T, T-Mobile have also decided to temporarily suspend all Galaxy Note 7 sales and exchanges for the replacement of Note 7 devices while Samsung investigates "multiple reports of issues. (ANI)