Bengaluru (Karnataka) [India], September 9 (ANI/PRNewswire): Ameyo, an Exotel company, in partnership with WhatsApp is set to host a series of events for CX Leaders to showcase how businesses can drive the future of their customer engagement with WhatsApp Business Platform.
The sessions titled 'CX Master Summit' aim to gather CX leaders from brands across industries for a critical discussion on the latest trends and strategies for delivering unmatched customer experiences as customers are increasingly resorting to digital channels to navigate through their lives.
With a user base of more than 2 billion across the globe, WhatsApp is one of the most used instant messaging platforms today. WhatsApp Business Platform is an enterprise solution that allows businesses to communicate with new and existing customers on WhatsApp in a simple, secure and reliable way.
Connecting with customers on their preferred communication channel to provide excellent customer service is key to building a brand's reputation and loyalty/customer stickiness and long term success. According to an industry survey, 75 per cent of customers are willing to spend more to buy from businesses that give them a good customer experience. WhatsApp is a channel that consumers prefer to use over email and live chat.
Ameyo's 'CX Master Summit' sessions will discuss how WhatsApp Business Platform can be leveraged to provide an advanced experience to customers using WhatsApp. The series comprises events at three locations. After successfully completing the event in Bangalore (August 26th) and Delhi (September 1st), the next event is slated for September 22nd in Mumbai. More details available here.
"Customers today expect to communicate with businesses the way they communicate with their friends. With enhanced capabilities of WhatsApp, and AI-powered Customer Engagement Platform, Ameyo is providing ease of customer experience to various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education. We have already observed an uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion/speed of response and reduce the cost of engagement for businesses," said Sachin Bhatia, Co-Founder, Chief Growth Officer, Exotel.
Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for on-cloud and on-premise implementation with private, public, as well as hybrid instances. It has pre-built integrations with all major industry-grade CRMs. Ameyo provides strong omnichannel capabilities of Voice, IVR, ACD, dialers, email, chat and social media such as WhatsApp, Instagram, Google Playstore, Twitter, and Facebook added with Channel Addition Framework.
For more information please visit: www.ameyo.com
Exotel is the emerging market's leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel's omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud. They're a USD 100 million Series D funded company with USD 50 million in ARR.
Exotel and Ameyo announced a merger in Jun 2021, creating the largest customer engagement cloud platform in the emerging markets, with a presence in 60 countries.
For more information, please visit https://exotel.com
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