Mumbai (Maharashtra) [India], Apr. 11 (NewsVoir): HDFC ERGO General Insurance Company, India's third largest non-life insurance provider in the private sector, on Wednesday announced the launch of its AI enabled Chatbot 'DIA' on Amazon's cloud-based voice service, Alexa.
India is moving faster toward digitisation and automation.
According to a recent report by Deloitte, touted as a rapidly growing hub for connected devices, India's "Internet of Things" (IoT) market is expected to grow to USD 9 billion by 2020.
In this era of technology advancement and digitisation, customers are interacting through various channels with the companies expecting instant gratification for their needs.
Hence, insurance companies must ensure they reach customer more smartly.
This new platform will allow customers of HDFC ERGO to interact and get easy access to information about their insurance policies, simply with the use of voice commands.
DIA will make general insurance much easier for the customers by offering 24/7 customer assistance and instant response to their queries.
"At HDFC ERGO we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot 'DIA' with Alexa has been programmed to provide customers with a seamless experience to reach out to HDFC ERGO for insurance related services, simply by using the voice interface," said Ritesh Kumar, MD and CEO, HDFC ERGO General Insurance Company.
Through this customers can now easily locate the nearest network hospital, network garage or HDFC ERGO branches, understand the products offered by HDFC ERGO and get answers to various queries related to General Insurance; simply through a friendly voice enabled conversation.
It will also guide the customers for queries like "How long does it take to process claims?" or "How can I renew my policy?" or even get answers to complex questions like "What is Salvage?" and so on.
Also, apart from answering FAQ's the new service is also enabled to email the copy of their HDFC ERGO insurance policy to their registered email address.
Customers simply need to activate DIA and ask for the policy with the voice command "Please send me a copy of my policy".
HDFC ERGO understands the power of technology and integrating its AI enabled Chatbot platform DIA on Amazon Alexa is a step ahead in simplifying things and taking customer experience to the next level.