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TCS declared UK's top IT services organisation for customer satisfaction

ANI | Updated: May 31, 2018 17:26 IST

London [United Kingdom]/Mumbai [India], May 31 (ANI): Tata Consultancy Services, a leading global IT services, consulting and business solutions organisation, has been named number one for customer satisfaction in the topic/uk">UK by the Whitelane Study - one of the country's largest independent report of IT service providers.
topic/tcs">TCS received a customer satisfaction score of 81 percent in the topic/uk">UK, and the company also topped the rankings for the whole of Europe, retaining the number one spot for the fifth consecutive year and topping the rankings in Germany (80 percent), Benelux (80 percent), Netherlands (80 percent), Switzerland (83 percent), and the Nordics (82 percent).
The latest Whitelane Study also showed that topic/tcs">TCS was ranked number one in application development, maintenance, testing and SaaS; and data centre, managed infrastructure and hosting. In addition to overall customer satisfaction, the survey also assessed each company based on eight key performance indicators (KPIs). topic/tcs">TCS was ranked in the top three for service delivery quality, price level and business understanding.
The 2018 topic/uk">UK IT Outsourcing Study is based on the experiences of more than 240 business leaders (CIOs, CEOs, CFOs or their direct reports), who oversee 760 IT services contracts held by the topic/uk">UK's top IT spending organisations. The in-depth research looks into 31 providers, examining their performance, customer satisfaction levels and delivery quality across IT services sector.
Shankar Narayanan, Head of topic/tcs">TCS topic/uk">UK & Ireland said: "topic/tcs">TCS is delighted to be recognised as the IT services industry customer satisfaction leader again in the topic/uk">UK. This recognition underscores the value we continue to deliver to our customers in helping them achieve their goals and it is this relentless focus that is at the heart of our continued success and growth. Digital technologies such as cloud, mobile, big data, automation and AI are playing an increasingly significant role in the British economy. At topic/tcs">TCS, we remain committed to this transformation and in helping our customers on their Business 4.0 journey."
Jef Loos, Head of Sourcing Europe, Whitelane Research, said, "topic/tcs">TCS has once again taken the number one spot for customer satisfaction in the topic/uk">UK. By applying the principles of Business 4.0, topic/tcs">TCS has earned a satisfaction score of 81%, and continues to be a trusted technology partner to the topic/uk">UK's top organisations. The Whitelane IT Outsourcing Study surveys more than 240 participants from the topic/uk">UK's top spending IT organisations, and leading the customer satisfaction ratings again underscores the value that topic/tcs">TCS continues to add to these businesses with cloud, automation and connected technologies being crucial parts of their digital transformation journeys. Along with retaining number one spot for customer satisfaction across 13 European countries for the fifth consecutive, this is an impressive achievement by topic/tcs">TCS to be celebrated in today's fiercely competitive customer environment." (ANI)

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