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Emirates clarifies on nut-allergic siblings row

ANI | Updated: May 01, 2018 13:50 IST

New Delhi [India], May 01 (ANI): Emirates Airlines, on Tuesday, issued a clarification in regard to the reports suggesting two Indian-origin passengers, with a severe nut allergy, being asked by the cabin crew to sit in the lavatory while cashews were served in the flight.

In the statement, the airlines expressed regret over the incident concerning the two passengers, Shannen and Sundeep Sahota, saying, "We are sorry to hear about Ms Sahota's complaint. Emirates tries to cater to all passengers' specific needs by offering a number of special meals that cover as many medical, dietary and religious requirements as possible. However, Emirates cannot guarantee completely nut-free flights."

They further claimed that they had no records of the passengers' medical condition.

"We've looked into Ms Sahota's booking and our records do not reflect any mention of a nut allergy. All passengers who alert us of a nut allergy prior to travel are informed of our policy," the statement read.

"When alerted during the flight, our crew tried their best to offer Ms Sahota and her brother alternative locations in an open space in the back of the aircraft cabin to minimise their proximity to other passengers who may be consuming meals with nuts.We apologise for any inconvenience caused and our customer care team will be in touch with Miss Sahota directly," it added.

The two passengers had alleged yesterday that they warned the airlines multiple times about the severity of their allergy, despite which there were cashews in the food served.

Reportedly, they also claimed that one of the flight attendants had suggested them to move to a toilet with pillows and cushions. (ANI)