IRCTC rolls out chatbot 'AskDisha'

ANI | Updated: Oct 14, 2018 08:03 IST

New Delhi [India], Oct 13 (ANI): The Indian Railway Catering and Tourism Corporation Limited (IRCTC) on Saturday launched AskDisha - a chatbot powered by Artificial Intelligence (AI) for improving the customer services of railway passengers and IRCTC users.
A Chatbot is a special computer program designed to simulate a conversation with users, over the internet.
AskDisha is aimed at easing the process of IRCTC services for users. It will answer most of their travel related queries including trains and ticket bookings, catering-related information and other value-added services. Moreover, this special AI program will continuously improve its knowledge and therefore its ability to answer newer and unique questions with greater efficiency.
"The IRCTC chatbot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. AskDisha will support several regional languages and will be voice-enabled and will soon be integrated with IRCTC Android App in the near future," a senior railway official stated.
"IRCTC becomes the first and only government corporation in the country to launch AskDisha, a chat-enabled helpdesk service program. AskDisha will take the stress out of travel bookings and we are convinced that it will help provide smooth travel experience to the domestic as well as a foreign traveller on the great Indian Railways network," the official added.
The AI-powered Chatbot has been jointly envisioned and developed by IRCTC and CoRover Pvt. Ltd., a Bangalore based startup company.
The essential features of AskDisha include the ability to quickly answer to customer queries, ability to multitask, ability to provide 24x7 customer support, zero waiting time for the query to get answered and overall an ability to provide the customer with a stress-free experience and overall customer satisfaction. (ANI)